Terms and Conditions

Legal Information

Mowll Limited, is registered in England and Wales under company registration number 8838721. A full list of directors is available for inspection at our registered office. We will continue to trade under the name Mowll and Mowll Solicitors. Insurance mediation  Although Mowll Limited are not authorised by the FCA we are included on the register of exempt professional firms maintained by the FCA so that we can carry on insurance mediation activity, which is broadly the advising on, selling and administration of insurance contracts. The register can be accessed via the FCA website at:  www.fca.org.uk.

Use of this Website

The contents and design of this website are subject to copyright owned by Mowll Limited.  Reproduction of part or all of the contents in any form is prohibited. The website contains general information and does not constitute legal advice.  As always, specific professional advice should be taken on each individual matter. The website may contain links to other websites.  These links are provided to allow further information and are not intended to signify Mowll Limited endorses such websites or content.  It is your responsibility to check the terms and conditions of any website you may visit.

Terms of Business

Our Terms of Business apply to the delivery of services by Mowll Limited (“us” or “we”) to the client (“you”).  Services are provided in accordance with a letter of confirmation of new instructions, which encloses or refers to our Terms of Business. We are committed to providing high quality legal service and client care to all our clients, and we want to make sure that our service meets with your expectations. The work we do is undertaken in accordance with the requirements of the SRA Handbook and we are authorised and regulated by the Solicitors Regulation Authority.  Further information can be found at www.sra.org.uk
Download a full copy of our Terms of Business here.

Complaints Policy

Mowll Limited is committed to providing a high quality legal service to all our clients.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.  Please contact us in writing with the details, addressed to our Client Relationship Manager, Mowll & Mowll Solicitors, Trafalgar House, Gordon Road, Whitfield, Dover, Kent, CT16 3PN.
This will be dealt with in accordance with our Complaints Policy. Download a copy of our Complaints Policy here.

If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman at:  PO Box 6167, Slough, SL1 0EH or enquiries@legalombudsman.org.uk to consider the complaint.  Normally you will need to bring a complaint to the Legal Ombudsman within six months of the date of our final written response on your complaint. Further information regarding their role can be found at www.legalombudsman.org.uk

Professional Indemnity Insurance

All solicitors are required to have compulsory professional indemnity insurance.  Our insurer’s details are shown below:

Portland Pii
Paragon International Insurance Brokers Limited

140 Leadenhall Street

For more information please contact us.

Money Laundering Regulations 

The Law requires Solicitors to obtain satisfactory evidence of the identity of their clients and sometimes people associated with them.  This is because Solicitors who deal with money and property on behalf of their client can be used by criminals wanting to launder money.  To comply with the Law, we need to get evidence of your identity as soon as possible.  Our practice is to inspect your Passport or Photo Card Driving Licence, together with a utility bill or bank/credit statement showing your name and address. 
If you have any queries or concerns about these identification requirements, or if you cannot provide us with the documents requested, then you should contact our Office Manager in the first instance, who will be able to discuss other ways to verify your identity.

SRA Workforce Diversity Data Collection

July 13th 2023

Diversity data reporting requirement from our regulatory body
Under their obligations to the SRA, all solicitor firms are required to monitor the diversity of their workforce. From 1st January 2014, in addition to reporting this data annually to the SRA, they will be required to publish the data. Firms can choose what any format to publish their data provided it is accessible to their clients. We have chosen to publish our data through our website. The data is required to be updated annually. For further information on the regulatory framework behind this exercise please click here.   

To see our current Diversity Data Report click here to download via pdf or read below. If you have any queries or require any further information on this subject please direct them to our Office Manager, Tracey Pitcher 01304 873345 or via email at tracey.pitcher@mowll.co.uk

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